General Inquiries

For questions about the Uyeso platform, product features, pricing, or account administration, please reach out to our general support team at [email protected].

To help us assist you swiftly, include in your message:

• Organization name
• A brief description of your inquiry
• Preferred contact method and time window

Developer Submissions

We welcome technical partnerships, integrations, and marketplace submissions. To initiate a review, email our partnerships desk at [email protected] with the following information:

• Project name and a concise description
• Target platforms, APIs, SDKs, or integration details
• Security, privacy, and compliance considerations
• Technical contacts and intended timeline

Our team conducts a structured assessment in stages: acknowledgement, feasibility review, and outreach for next steps. Submissions lacking essential details may require additional clarification before proceeding.

Response Times

We are committed to transparency and efficiency. Acknowledgments are typically issued within 1 business day. Substantive responses follow these guidelines, subject to complexity and current workload:

• General inquiries: 2–3 business days
• Billing or account issues: 2–4 business days
• Developer submissions: up to 5–7 business days for initial review

If your matter is time-sensitive, please mark the subject line with “URGENT” and include any critical deadlines. We will escalate accordingly and assign a dedicated point of contact.

Additional Ways to Reach Us

For non-email channels or accessibility needs, visit uyeso.com/support or request assistance directly through [email protected].